Shipping and Returns

SHIPPING AND RETURNS

SHIPPING INFORMATION

We currently ship within the United States. Orders are processed within 1 to 2 business days after payment is confirmed.

Standard Shipping: 5 to 7 business days

Expedited Shipping: 2 to 3 business days

Free standard shipping on all orders over $65.

You will receive a tracking confirmation email once your order has shipped. Please allow 24 hours for tracking information to update.


RETURNS AND EXCHANGES

We want you to love your J'aduné experience. If you are not completely satisfied, we accept returns within 30 days of delivery for unused, unopened products in their original packaging.

To initiate a return, please contact us at hello@jadune.com with your order number and reason for return. We will respond within 2 business days with next steps.

Please note: Opened or used products are not eligible for return due to the nature of personal care items. Final sale items are not eligible for return or exchange.

Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.


DAMAGED OR INCORRECT ORDERS

If your order arrives damaged or you received the wrong item, please contact us at hello@jadune.com within 7 days of delivery. Include your order number and a photo of the item and we will make it right promptly.


QUESTIONS

For any shipping or returns inquiries, reach us at hello@jadune.com or visit our Contact page.

Where It Began

It started with a question.

What if hair care felt lighter — but worked harder?

Not lighter as in less effective. Lighter as in free of everything that doesn't belong, and the unnecessary fillers, the performance claims that sound convincing but deliver nothing. Lighter in the way that clarity feels light, more like a sacred space to unwind

That question led to months of research, refinement, and a decision that has guided every formula since: prioritize what the scalp actually needs, and nothing more.

J'aduné was built on that decision.

Foundation First

Most hair care focuses on the strand, while neglecting the scalp. We start where it matters — with the scalp — and work our way through to the strands, because that is where the story begins.

When the scalp is balanced, nourished, and supported, healthy hair follows. It is not a trend or a philosophy. It is biology. And it is the principle every J'aduné formula is built around.

 Our formulas draw on peptides that signal renewal, humectants that restore moisture without residue, and botanicals selected for biological compatibility — not aesthetic appeal. Every ingredient earns its place. Nothing else makes it in.

No filler. No noise. No claim we cannot stand behind.

The J'aduné Standard

Every formula is developed around three commitments:

Clarity — streamlined ingredient lists, purposeful actives, nothing hidden.

Balance — scalp-first formulation designed for long-term health, not short-term shine.

Elegance — minimal, elevated presentation that respects your routine and your intelligence.

This is not a product line built for the moment. It is a standard of care — for how you feel, how you heal, and how you show up.